Support

Open a ticket

Website

Support tickets are on the Support page (/support). A ticket can name one of your instances or backups as its Affected item, which you pick from a list. Phones read tickets but do not reply to them.

ghost

ghost support create \
  --category networking \
  --priority normal \
  --subject 'Public address is unreachable' \
  --message-file ./details.txt \
  --instance <INSTANCE_UUID>

A ticket may link to one owned instance, backup, ledger transaction, provider host, or provider incident. Replace --instance with --backup, --ledger-transaction, --host, or --provider-incident as appropriate; --ledger-transaction takes an entry’s transaction_id from ghost --json account history.

Create a ticket from any activated renter or provider account.

• The backend validates ownership of a linked item and does not accept arbitrary cross-account links.
• A message of several lines is shown on several lines.
• File attachments are not accepted yet; --message-file reads message text rather than uploading that file.

Follow a ticket

ghost support list
ghost support get <TICKET_UUID>
ghost support reply <TICKET_UUID> --message 'The issue still occurs.'
ghost support state <TICKET_UUID> closed
ghost support state <TICKET_UUID> open

List or read the ordered conversation, reply, close it, or reopen it.

State	Set by
open, closed	You
waiting, resolved	Support

• Reopen a closed ticket before replying to it: a reply to a closed ticket is refused with ticket_closed.
• Ticket creation, simultaneous open tickets, message count, message bytes, and retention are bounded.